What is the cancellation policy in case of unforeseen circumstances that may prevent taking the tour?



Are travel insurance options included in the cost, or must they be purchased separately?



Does the tour include transfers to and from the airport in each city, or is it the traveler's responsibility to arrange those details?



What safety measures are implemented during the helicopter flight to the Lost City?



Are there age or health restrictions for participating in activities such as ziplining and rock climbing?



Are vegetarian meal options provided, or are there adaptations for individuals with dietary restrictions?



How are unforeseen situations, such as weather changes that may affect outdoor activities, handled?



Does the tour cost include tips for guides and staff at the various visited locations?



What is the refund policy if any activity cannot take place due to reasons beyond the customer's control?
Is there a participant limit on the tour, and if so, how is a personalized experience ensured?



How is logistics managed if a participant experiences health issues during the tour?



Does the company offer any satisfaction guarantee or refund if the customer is dissatisfied with the experience?



Is detailed information provided about the airline used for the flight from the United States and its safety and comfort reputation?



What type of accommodations are included in the tour, and how is their quality and comfort ensured?



Is there any pre-trip cultural orientation to better understand the history and customs of Colombia?



What is the company's policy regarding possible changes to the itinerary due to unforeseen circumstances?

Is specialized equipment provided, or is it the participant's responsibility to bring their own gear for activities such as snorkeling?



How is the safety of participants ensured during water activities, especially for those who are not experienced swimmers?



Are there installment payment options or financing available to facilitate the acquisition of the tour?




Is there phone or online assistance provided throughout the trip in case of inquiries or emergencies?